You are a tech entrepreneur and have recently started an IT venture. Apart from taking care of product development, you have to take care of client relations too.
Isn’t it? Absolutely!
Entrepreneurs who are successful do these 3 things really well.
First, be more than just an email address.
I have realized, to excel in your business, it’s not enough to be good at your tech expertise only; rather it takes efforts to maintain client relations as well. Maintaining a good client relation is an art that you can master with a little practice and a great passion for being courteous. After all, clients are also humans who appreciate good and considerate gestures.
And this is what I do to feel them good & they reciprocate it well by referring us to more prospects:
And, go the extra mile…
This is my dime of advice in this area, which I have learned too in all these years of working with all kinds of clients! And I am quite happy with the results. I hope you love it too!
Being in the business consultancy sector from more than 10 years has taught me a few golden rules for handling client relations. This is one of the most vital relations in any business as the client is the ultimate source around which is designed your company’s production and supply functions. Client relations need to be maintained with care, as with any other important relationship in life. There are times when you might feel that declining a client’s suggestion or an idea for changing any aspect of the given project is not possible. This disinclination to agree with the client on each aspect renders many failures to crop up later. And you need to go a mile ahead to serve them ever better. And this is what I do to make them feel even better. I go a mile ahead…
I am sure you would want to know the reply too:
And, here’s another secret to making your client fall in love with you:
Say ‘Thank You’
It is important to recognize the hard word and intensive efforts of the employees to make the business more successful. It is also important to appreciate the other end of the equation as well – namely, the clients. Letting the client know how much you appreciate the business you are getting from them, and the pleasure you find in serving them is important for your business to grow. Business management experts from all around the world extol the virtues of a simple personalized card, note or a gift to a client, which can have immense long-lasting positive effects on your business revenue.
It’s a truth that any business is meaningless without the ideal consumers and clients to buy or acquire the product/service being offered.
Hence, the client should be given maximum attention in terms of efficiency and convenience to the end-customer.
And now it’s time to put these techniques into practice. 🙂